A credit/debit card deposit at time of booking is required to enable your service provider assurance for your reservation and appropriate preparation for your appointment. New clients will not be scheduled for appointments without a deposit, unless the service has been prepaid. Upon arrival of your first appointment, a form containing policies and procedures will be given for consent.
Customers use a wide variety of products. For this reason, we are not responsible for the replacement of your eyelash extensions that may have broken the adhesive bond due to external products such as cosmetic or facial cream, and/or lifestyle. A loss of more than 70% of eyelash extensions may require a new full set, which will result in the full eyelash extension fee, regardless of the last fill date. You may request for a regular fill for which you are scheduled, a two week fill, a three week fill, etc. Total cost of procedure will be given prior to commencing services.
You are responsible for advising your technician if you are using Retin A, glycolic acids, medications, or using other treatments that conflict with waxing or acid peels. When receiving services for bikini or Brazilian waxing, please arrive to appointment freshly showered.
The full allotted time for your appointment is necessary for the best results, so please arrive at least 10 minutes prior to your scheduled time. Arriving late may diminish the quality our technician can provide given the decreased time, however, we also cannot guarantee all requested services can be fulfilled due to the late arrival.
As a courtesy, we may provide a phone call, e-mail, or text to confirm your appointment. However, if we are unable to reach you, it is your responsibility to be present during your scheduled date and time. Late arrivals, missed appointments, and cancellations are subject to company policies and fees.
Cancellations and Rescheduling: We realize that emergencies do occur, however there will be a charge of 50% of scheduled services for cancellations or rescheduling with less than 48-hours of notice (does not include appointment day; 72 hours for Friday, Saturday and Holiday appointments). For no-shows or same day cancellations, up to 100% may be charged. This enables your service provider to maintain reasonable prices, as well as receive compensation for loss of time. Gift certificate holders adhere to the same cancellation and rescheduling policies.
For rescheduling, if we are able to book a similar time slot for the same service, we will gladly refund your cancellation fee. Voice-mails, e- mails, and texts left after hours will be subjected to the cancellation fees. Please note that our busiest days are Valentine’s and Mother’s Days including the Saturdays before and after them, therefore reservations must be prepaid and are non-refundable during these periods. Appointments made less than 48-hours are subjected to company’s policies and fees.
A $25 flat fee will be charge to your credit card for cancellation of any scheduled service during appointed time. Please note that cancellation fees will not be credited to any future services.
Gift certificates may be transferable. An expiration extension may be requested for medical, maternal, or military deployment events with proper authentication. All gift cards and gift certificates are nonrefundable. The balance of any unused certificate value will be refunded in the form of another certificate. Expired certificates may be redeemed for retail products for up to one year after expiration date.
We accept Visa, MasterCard, Discover, Alexandria Couture Lashes certificates or gift cards, local checks, and cash. We accept local checks only. Checks must be drawn at a local bank and printed with customer name, address and phone number. Non- Sufficient Checks are subject to a $40 processing fee. Credit cards must be in the name of the legal owner and said owner must be present for signature. The total balance must be paid in full before any other services can be rendered. Non-payments are subject to legal action.
Alexandria Couture Lashes reserves the right to change its policies and procedures at any time and advises clients to check our website www.acLashes.com from time to time for any changes.
We have great respect for your privacy, and take great care to protect information in our possession. Information submitted to Alexandria Couture Lashes, LLC is never shared with other companies or agencies, except where required by law.